Search Results (blog posts): user research

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Mapping the user journey

User journey mapping is a great technique for understanding the customer experience of events. We organised workshops with people undertaking one of the four life events through intermediaries, such as universities, parenting support services, and community groups. We introduced ourselves, explained to participants we would like them to map their experience, handed over butchers’ paper, pens and a few stickers and left them to it. Continue reading Mapping the user journey

User testing beta.govt.nz — an optimal experience

Third and final usability testing of beta.govt.nz has been completed with the team celebrating successful results, in particular around user centred content. We’ve already fixed a number of issues raised and working on a few more – aiming for continual improvement of our user experience. Continue reading User testing beta.govt.nz — an optimal experience

It’s not just users that we’re listening to

Thursday 27 February saw the first meeting of the Govt.nz peer advisory group. This group has been set up to discuss how we can improve the Govt.nz site and what type of future operating model we should develop. Continue reading It’s not just users that we’re listening to

The govt.nz Beta User Experience

Get Involved, We Need Your Input Here’s your chance to get a sneak peek at the designs for the govt.nz beta site. If you’ve got 5 to 10 minutes to spare, take a look at the preview and tell us what you think. Your feedback will help us improve the beta site. When the beta goes live, it won’t be … Continue reading The govt.nz Beta User Experience