Search Results (blog posts): user research

Mapping the user journey

User journey mapping is a great technique for understanding the customer experience of events. We organised workshops with people undertaking one of the four life events through intermediaries, such as universities, parenting support services, and community groups. We introduced ourselves, explained to participants we would like them to map their experience, handed over butchers’ paper, pens and a few stickers and left them to it. Continue reading Mapping the user journey

User testing beta.govt.nz — an optimal experience

Third and final usability testing of beta.govt.nz has been completed with the team celebrating successful results, in particular around user centred content. We’ve already fixed a number of issues raised and working on a few more – aiming for continual improvement of our user experience. Continue reading User testing beta.govt.nz — an optimal experience

It’s not just users that we’re listening to

Thursday 27 February saw the first meeting of the Govt.nz peer advisory group. This group has been set up to discuss how we can improve the Govt.nz site and what type of future operating model we should develop. Continue reading It’s not just users that we’re listening to

The govt.nz Beta User Experience

Get Involved, We Need Your Input Here’s your chance to get a sneak peek at the designs for the govt.nz beta site. If you’ve got 5 to 10 minutes to spare, take a look at the preview and tell us what you think. Your feedback will help us improve the beta site. When the beta goes live, it won’t be … Continue reading The govt.nz Beta User Experience

A/B/C/D/Evolving the Govt.nz homepage design

When Govt.nz launched in July this year we’d already completed several rounds of user research. The design of the site and the layout of the homepage had changed a lot since we launched the first beta version the previous year. After several months, we started to see some interesting patterns in our website analytics. From this data it looks like there’s a group of users we’re not helping. We decided to run some A/B tests. Continue reading A/B/C/D/Evolving the Govt.nz homepage design

Releasing new themes for the Common Web Platform

The Department of Internal Affairs and SilverStripe Ltd have just released two new themes for the Common Web Platform (CWP), a platform as a service for New Zealand Government sites. These themes help government agencies quickly get their sites up and running. Continue reading Releasing new themes for the Common Web Platform

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website