Blog

Emerging Tech: Measurement

Good measurement helps us understand the impacts of our actions and interventions. As part of a regular Emerging Technology series the Service Integration team at DIA brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making. Continue reading Emerging Tech: Measurement

Reimagining participatory democracy – a review of the Government Online Engagement Service

Getting the public involved in government decision making is the best way to get policies and services that can be implemented, and that work. It has amazing side benefits including building communities where people know each other and help out. DIA, SSC and DPMC are investigating people’s experiences participating with government in order to provide the best help to government agencies so they can support participatory democracy. Continue reading Reimagining participatory democracy – a review of the Government Online Engagement Service

Policy, legislation and service innovation

In the spirit of sharing, the Service Integration team brought together a group of people from different government agencies to make connections across policy, regulation, legislation and service innovation. We shared what we’re all working on, explored where our work is mutually supportive and identified some joint opportunities to better understand the possibilities of new approaches to legislation, rules and policy. This included the potential to improve service delivery if the operating rules of government (policy, legislation, service/entitlement conditions) were programmatically accessible. Continue reading Policy, legislation and service innovation

LabPlus: Rates Rebates Discovery Report

The Service Innovation team has concluded a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we provide the final report ​from​ ​that​ ​discovery​, which ​forms​ ​the​ ​basis​ ​for​ ​any​ ​future​ ​work​ ​or Minimum​ ​Viable​ ​Product​ ​development​ ​in​ ​Alpha.​ Continue reading LabPlus: Rates Rebates Discovery Report

FYI: the UK’s GDS want to make accessibility easy

Government Digital Services is leading the digital transformation of the UK government. The Head of Accessibility at the UK’s GDS has published some guidance about accessibility that we think you’ll want to read. Continue reading FYI: the UK’s GDS want to make accessibility easy

LabPlus: how service integration supports end users

There’s a lot of interest from a range of organisations and individuals in our work, so I’d like to share a bit about the Service Integration (LabPlus) approach and how we work. This post covers some of the key challenges facing government in creating sustainable, relevant and responsive services, including the ability of governments everywhere to scale to the increasing complexity of the communities we serve. Continue reading LabPlus: how service integration supports end users

Making published content more user-friendly with Google Analytics: Part 2

Sometimes you have to make content decisions based on assumptions. This could be because there’s no opportunity to do user testing or maybe you can’t push back on what your client wants. While this isn’t ideal, you can at least use Google Analytics to monitor the published content to see how it’s performing — you can then make improvements if user pain points are identified later down the track. Continue reading Making published content more user-friendly with Google Analytics: Part 2

Improving content and user experience with Google Analytics search pages: Part 1

This is the first blog post in a 2-part series on improving content and the user experience with help from Google Analytics. This post focusses on in-page search and the second post will look at improving content once it’s published. Continue reading Improving content and user experience with Google Analytics search pages: Part 1

Rates Rebates Discovery Week 2 – mapping pain points

A couple of weeks ago the Service Innovation work program at DIA kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we outline some pain points and “Aha!” moments we found. Continue reading Rates Rebates Discovery Week 2 – mapping pain points