Archives: February 2015

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Part II: Literacy and government websites – to the data!

In the first part of this blog post series, I discussed research showing that low literacy affects a large proportion of New Zealand’s working population. In this section, I’ll explain why that matters and what Govt.nz is doing about it. Why this matters for government websites The 2011 Adult Learning and Life Skill (ALL) survey breaks down its findings by industry. … Continue reading Part II: Literacy and government websites – to the data!

Part I: Literacy and government websites – to the data!

Voices from the community She stood there — arms crossed, frowning and shaking her head. I walked over to her. “Hello” I said, “What’s happening? Why the frown?” She replied, “You’re pushing people on the internet, and you don’t even care what happens to the ones who can’t keep up.” This was how our journey began. An upset librarian from … Continue reading Part I: Literacy and government websites – to the data!

Assisted digital – bringing it all together

We’re hosting a tradeshow event on Assisted Digital on 24 February at the National Library in Wellington. There’ll be information stalls from groups working in areas that relate to assisted digital, and a series of presentations to share experience and get us thinking on a number of topics. Continue reading Assisted digital – bringing it all together

Govt.nz Design Overhaul

In December last year, I and two other designers from Open Lab, Laura Prescott and Finlay Brazier, spent a month reviewing the design and structure of the Govt.nz website. As recent graduates from Massey’s School of Design, and reluctant users of government websites ourselves, we were excited to have a chance to work on a project that could make navigating … Continue reading Govt.nz Design Overhaul