As part of the Lab+ work happening in the Service Innovation Lab, the public sector is exploring new ways to improve people’s experience with government. This is a description of a recent design sprint. Continue reading Lab+: Design sprint for SmartStart
An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs
After several years with PHARMAC, shaping words and websites about how medicines and medical devices are funded to get the best health for New Zealanders, Jennifer Geard writes about her recent experience on secondment at Lab+.
Continue reading Lab+: Why I took time away from a perfectly good job to take on a secondment
The Department of Internal Affairs is holding a second free workshop on web accessibility for content authors on 8 August 2017. This is a repeat of the workshop held in Wellington on 18 July. Continue reading Web accessibility workshop for content authors – encore
In case you missed it, Cam Findlay has just published a post about “Your trusty sidekick at GovHack 2017” on the data.govt.nz blog. Continue reading FYI: Data.govt.nz and GovHack
An overview of the Lab+ work focused on exploring how a data-driven all-of-government Services Finder could work. Continue reading Lab+: All-of-Government Services Finder
The first Common Web Platform (CWP) was held at SilverStripe headquarters on 15 June, 2017. The event attracted over 30 people eager to learn about what trends we’re seeing in intranets and what to watch out for when building one. We also had demonstrations of what Government agencies are doing in this space. Continue reading First CWP meetup reveals what makes or breaks an intranet
People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students
The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey
This post is a high level overview of the user research we collected, analysed and conducted during the Lab+ work with a focus of ‘becoming a senior’ as a convenient lens to explore the concept of integrated services. Continue reading Lab+: Our “Integrated Services” Design Approach (for “becoming a senior”)