Guest author: Alison Jack

Photo of Alison JackAlison Jack is a Senior Advisor Online Services in the Ministry for Social Development. She was product owner on the Work and Income website redevelopment project (and is currently doing the same role on the project to redevelop the StudyLink website). She was previously seconded to work on the development of Govt.nz as part of the content team.

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website

March meeting of the Govt.nz peer advisory group

At the second meeting of the Govt.nz peer advisory group, held on 25 March, agency reps and Govt.nz team members discussed a number of issues, including responsive design and the use of mobile. Continue reading March meeting of the Govt.nz peer advisory group

It’s not just users that we’re listening to

Thursday 27 February saw the first meeting of the Govt.nz peer advisory group. This group has been set up to discuss how we can improve the Govt.nz site and what type of future operating model we should develop. Continue reading It’s not just users that we’re listening to

Designing content before designing the website

When we were moving from alpha to beta on the Govt.nz project we had a delay in getting development resources on board. This delay proved to be a blessing in disguise because we worked on our content first which helped us design a better site. Continue reading Designing content before designing the website

Not Another PDF

Do you tell users what you expect them to do with the PDF forms on your website? Do you give an option to get a form printed off and sent to them? And if the form needs to be printed out do you have the address it’s to be sent to on the form? We saw people struggle with this in testing again and again: “What am I suppose to do with this form now?” Continue reading Not Another PDF