Author: Annika Naschitzki

Photo of Annika NaschitzkiSenior Design Specialist @ DIA Digital Transformation - Result 10 I’m a Service Design Specialist and Strategist with experience across ecommerce, telco, banking and government

Part II: Literacy and government websites – to the data!

In the first part of this blog post series, I discussed research showing that low literacy affects a large proportion of New Zealand’s working population. In this section, I’ll explain why that matters and what Govt.nz is doing about it. Why this matters for government websites The 2011 Adult Learning and Life Skill (ALL) survey breaks down its findings by industry. … Continue reading Part II: Literacy and government websites – to the data!

Part I: Literacy and government websites – to the data!

Voices from the community She stood there — arms crossed, frowning and shaking her head. I walked over to her. “Hello” I said, “What’s happening? Why the frown?” She replied, “You’re pushing people on the internet, and you don’t even care what happens to the ones who can’t keep up.” This was how our journey began. An upset librarian from … Continue reading Part I: Literacy and government websites – to the data!