Author: Joanna McLeod

Photo of Joanna McLeod

Joanna was a communications advisor working within the Digital Transformation team. She has worked in communications and web for a number of government agencies and is interested in how technology can improve people’s lives.

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Identity Conference 2015 – Enabling Digital Identity and Privacy in a Connected World

The Identity Conference 2015 — Enabling Digital Identity and Privacy in a Connected World is coming in May 2015. Here’s a preview of what to expect. Continue reading Identity Conference 2015 – Enabling Digital Identity and Privacy in a Connected World

What we can learn from the Design Intensive

Service design is about examining every aspect of the journey a user will go through in their interaction with an agency. It’s about how we ensure people can access the services they want and need, easily. It’s about how we are able to deliver better public services. Continue reading What we can learn from the Design Intensive