Guest author: Pia Waugh

Photo of Pia WaughPia Waugh is an open government and data ninja [1] who has recently joined the digital transformation and gov as a platform cabal. She works within the (public sector) machine to enable greater transparency, democratic engagement, citizen-centric design and real, pragmatic actual innovation in the public sector and beyond. She believes that tech culture has a huge role to play in achieving better policy planning, outcomes, public engagement and a better public service all round. She is also trying to do her part in establishing greater public benefit from publicly funded data, software and research. Pia was awarded as one of the Top 100 Most Influential Women in Australia for 2014. See http://pipka.org/ for more info about Pia.

Gov as a Platform: A Value Proposition Discussion Paper

The Service Innovation Team at DIA commissioned a short discussion paper to begin to explore the value proposition of “Government as a Platform” as a basis for service integration, to enable a broader ecosystem of service delivery and to explore broader socio-economic benefits of the model. Continue reading Gov as a Platform: A Value Proposition Discussion Paper

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Lab+: Working together to improve outcomes for students

People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students

Lab+: MSD and their digital transformation journey

The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey

Lab+: Our “Integrated Services” Design Approach and Summary

This post is a high level overview of the user research we collected, analysed and conducted during the Lab+ work with a focus of ‘becoming a senior’ as a convenient lens to explore the concept of integrated services. Continue reading Lab+: Our “Integrated Services” Design Approach and Summary

Lab+: Reverse engineering the future states

The Lab+ research-backed visions of government service delivery show future state models, which allow us to work backwards and reverse-engineer the components and requirements of the vision. This post is a snapshot of our first attempt to identify the sorts of functionality needed to support these future states. Continue reading Lab+: Reverse engineering the future states

Lab+: Outcomes from the Industry and Community Sector Workshop on Govt as a Platform

In June, the Lab+ Government as a Platform team ran a small workshop with people from private, community and government sectors to explore the idea of third parties building value on top of government components. The results are published here. Continue reading Lab+: Outcomes from the Industry and Community Sector Workshop on Govt as a Platform

Lab+: Potential future states for government service delivery

An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery