Guest author: Pia Waugh

Photo of Pia Waugh

Pia Waugh is an open government and data ninja [1] who has recently joined the digital transformation and gov as a platform cabal. She works within the (public sector) machine to enable greater transparency, democratic engagement, citizen-centric design and real, pragmatic actual innovation in the public sector and beyond. She believes that tech culture has a huge role to play in achieving better policy planning, outcomes, public engagement and a better public service all round. She is also trying to do her part in establishing greater public benefit from publicly funded data, software and research. Pia was awarded as one of the Top 100 Most Influential Women in Australia for 2014. See http://pipka.org/ for more info about Pia.

LabPlus: Rates Rebates Discovery Report

The Service Innovation team has concluded a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we provide the final report ​from​ ​that​ ​discovery​, which ​forms​ ​the​ ​basis​ ​for​ ​any​ ​future​ ​work​ ​or Minimum​ ​Viable​ ​Product​ ​development​ ​in​ ​Alpha.​ Continue reading LabPlus: Rates Rebates Discovery Report

LabPlus: how service integration supports end users

There’s a lot of interest from a range of organisations and individuals in our work, so I’d like to share a bit about the Service Integration (LabPlus) approach and how we work. This post covers some of the key challenges facing government in creating sustainable, relevant and responsive services, including the ability of governments everywhere to scale to the increasing complexity of the communities we serve. Continue reading LabPlus: how service integration supports end users

Rates Rebates Discovery Week 2 – mapping pain points

A couple of weeks ago the Service Innovation work program at DIA kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we outline some pain points and “Aha!” moments we found. Continue reading Rates Rebates Discovery Week 2 – mapping pain points

Rates Rebates Week 1: It’s all about Discovery

Last week the Service Innovation work program at DIA kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. Continue reading Rates Rebates Week 1: It’s all about Discovery

LabPlus: What’s Next?

The Service Innovation team at the DIA is forming a core team of service designers, technical ninjas, data and analysis experts, and strategic experts to drive service innovation exemplars and support service delivery teams across government. Continue reading LabPlus: What’s Next?

Gov as a Platform: A Value Proposition Discussion Paper

The Service Innovation Team at DIA commissioned a short discussion paper to begin to explore the value proposition of “Government as a Platform” as a basis for service integration, to enable a broader ecosystem of service delivery and to explore broader socio-economic benefits of the model. Continue reading Gov as a Platform: A Value Proposition Discussion Paper

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Lab+: Working together to improve outcomes for students

People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students