Author: Victoria Wray

Photo of Victoria Wray

Victoria has been in the all-of-government online space for over a decade. From working with the original e-Government Unit, to her current position at the Department of Internal Affairs, her work at the centre has spurred her desire for government to collaborate and ‘do the right thing’ online. Her background in librarianship has supported her interest in metadata, analytics, registries and saying ‘shush!’.

Reimagining participatory democracy – a review of the Government Online Engagement Service

Getting the public involved in government decision making is the best way to get policies and services that can be implemented, and that work. It has amazing side benefits including building communities where people know each other and help out. DIA, SSC and DPMC are investigating people’s experiences participating with government in order to provide the best help to government agencies so they can support participatory democracy. Continue reading Reimagining participatory democracy – a review of the Government Online Engagement Service

Government web domain: let’s fix it

Come along and workshop how government can best structure and manage the government web domain. Help make sure we can create a strategy that makes government websites easy for people to use, and easy for government to deliver and manage. Continue reading Government web domain: let’s fix it

First impressions: tackling the homepage bounce rate

What next for Govt.nz after A/B homepage testing? Well, we’ve been working with Massey University’s Open Lab to get fresh thinking on our design and structure. They’ve come up with some great ideas to help address our bounce rate issues. Continue reading First impressions: tackling the homepage bounce rate

Plain English Awards – close, but no cigar

No shiny trophy for us this year, but it was great to be a finalist again in the WriteMark Plain English Awards. It doesn’t matter that didn’t win because it’s not about us. It’s about the people who use our site, who have to navigate their way through the multitude of government sites. Continue reading Plain English Awards – close, but no cigar

Channelling Sherlock Holmes

What have Sherlock Holmes and the Beta newzealand.govt.nz site got in common? Not pipe smoking and houndstooth, but evidence based decision making. We’ve been sourcing data about what users want from government so we can make sure we are targeting the most in-demand services and fixing the broken bits for Beta launch. Continue reading Channelling Sherlock Holmes