Category: Content management

Making published content more user-friendly with Google Analytics: Part 2

Sometimes you have to make content decisions based on assumptions. This could be because there’s no opportunity to do user testing or maybe you can’t push back on what your client wants. While this isn’t ideal, you can at least use Google Analytics to monitor the published content to see how it’s performing — you can then make improvements if user pain points are identified later down the track. Continue reading Making published content more user-friendly with Google Analytics: Part 2

Improving content and user experience with Google Analytics search pages: Part 1

This is the first blog post in a 2-part series on improving content and the user experience with help from Google Analytics. This post focusses on in-page search and the second post will look at improving content once it’s published. Continue reading Improving content and user experience with Google Analytics search pages: Part 1

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story

Collaboration, co-funded development and a new document management module

CWP and MPI have used the co-funded development pool to improve the Document Management System (DMS) module, making it easier for all Government agencies to create, maintain and manage documents. Continue reading Collaboration, co-funded development and a new document management module

Lab+: Reverse engineering the future states

The Lab+ research-backed visions of government service delivery show future state models, which allow us to work backwards and reverse-engineer the components and requirements of the vision. This post is a snapshot of our first attempt to identify the sorts of functionality needed to support these future states. Continue reading Lab+: Reverse engineering the future states

Lab+: Potential future states for government service delivery

An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery

Status update on Lab+: the final sprint!

Hi all, we are in the final sprint for our Lab+ experiment in exploring new models of government service delivery on the back of “government as a platform”. You can backread the journey to date using the LabPlus tag on this blog. This has been a short, sharp 12-week initiative and we’ll be wrapping it up and writing it up by 30 … Continue reading Status update on Lab+: the final sprint!