Category: Govt.nz

7 steps to helping older people find what they need

At Govt.nz, we organise content around the needs of users rather than the structure of government. Here’s the process we followed while writing health information to meet the needs of older New Zealanders. Continue reading 7 steps to helping older people find what they need

Consolidating customer-centric government information

Introducing ‘Consolidating Customer-Centric Government Information’ (C3GI): the Govt.nz team and partner agencies will collaborate to develop customer-centric content for older people and the ‘Birth of a Child’ life event, and use analytics and other data sources to identify and recommend further improvements to user journeys across agency sites. Continue reading Consolidating customer-centric government information