Category: Infrastructure

LabPlus: Rates Rebates Discovery Report

The Service Innovation team has concluded a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we provide the final report ​from​ ​that​ ​discovery​, which ​forms​ ​the​ ​basis​ ​for​ ​any​ ​future​ ​work​ ​or Minimum​ ​Viable​ ​Product​ ​development​ ​in​ ​Alpha.​ Continue reading LabPlus: Rates Rebates Discovery Report

LabPlus: how service integration supports end users

There’s a lot of interest from a range of organisations and individuals in our work, so I’d like to share a bit about the Service Integration (LabPlus) approach and how we work. This post covers some of the key challenges facing government in creating sustainable, relevant and responsive services, including the ability of governments everywhere to scale to the increasing complexity of the communities we serve. Continue reading LabPlus: how service integration supports end users

Rates Rebates Discovery Week 2 – mapping pain points

A couple of weeks ago the Service Innovation work program at DIA kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we outline some pain points and “Aha!” moments we found. Continue reading Rates Rebates Discovery Week 2 – mapping pain points

Rates Rebates Week 1: It’s all about Discovery

Last week the Service Innovation work program at DIA kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. Continue reading Rates Rebates Week 1: It’s all about Discovery

Gov as a Platform: A Value Proposition Discussion Paper

The Service Innovation Team at DIA commissioned a short discussion paper to begin to explore the value proposition of “Government as a Platform” as a basis for service integration, to enable a broader ecosystem of service delivery and to explore broader socio-economic benefits of the model. Continue reading Gov as a Platform: A Value Proposition Discussion Paper

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story

Lab+: MSD and their digital transformation journey

The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey

Lab+: Reverse engineering the future states

The Lab+ research-backed visions of government service delivery show future state models, which allow us to work backwards and reverse-engineer the components and requirements of the vision. This post is a snapshot of our first attempt to identify the sorts of functionality needed to support these future states. Continue reading Lab+: Reverse engineering the future states

Status update on Lab+: the final sprint!

Hi all, we are in the final sprint for our Lab+ experiment in exploring new models of government service delivery on the back of “government as a platform”. You can backread the journey to date using the LabPlus tag on this blog. This has been a short, sharp 12-week initiative and we’ll be wrapping it up and writing it up by 30 … Continue reading Status update on Lab+: the final sprint!