Category: Plain English

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website

Govt.nz: Making marriage easier

The Govt.nz team has recently worked on making it easier to find information about getting married. Our new content has been live for just over a month now so we’ve looked at how well it’s been performing. Continue reading Govt.nz: Making marriage easier

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Plain English Awards – close, but no cigar

No shiny trophy for us this year, but it was great to be a finalist again in the WriteMark Plain English Awards. It doesn’t matter that didn’t win because it’s not about us. It’s about the people who use our site, who have to navigate their way through the multitude of government sites. Continue reading Plain English Awards – close, but no cigar