Category: Testing

Lab+: Another view of the SmartStart design sprint

How can the public sector make it easier for people in need to understand what help they might be entitled to? Here’s look behind the scenes on a design sprint looking at just this problem. Continue reading Lab+: Another view of the SmartStart design sprint

Accessibility workshops in Auckland

On 5 September, the Department of Internal Affairs will be holding 2 free workshops on web accessibility for content authors and developers in Auckland. These workshops are open to all, including central and local government employees, private sector vendors, and the general public. Continue reading Accessibility workshops in Auckland

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Lab+: All-of-Government Services Finder

An overview of the Lab+ work focused on exploring how a data-driven all-of-government Services Finder could work. Continue reading Lab+: All-of-Government Services Finder

Lab+: Working together to improve outcomes for students

People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students

Lab+: MSD and their digital transformation journey

The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey