Category: Testing

Lab+: MSD and their digital transformation journey

The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey

E-government in Estonia and ‘Government as a platform’ in New Zealand

Learning from Estonia about Government as a platform: what they’ve done and how it fits into the New Zealand context. Continue reading E-government in Estonia and ‘Government as a platform’ in New Zealand

Lab+: storming and forming

In the last week, the Lab+ team has rapidly undergone storming and forming, creating a purposefully diverse group of design, architect/technical, content, domain experience, engagement and user researchers. Continue reading Lab+: storming and forming

What is the Service Innovation Lab? Come and see for yourself!

Lab+ work is ramping up to focus on making the digital interactions with government far easier for New Zealanders. Continue reading What is the Service Innovation Lab? Come and see for yourself!

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website