Category: Testing

E-government in Estonia and ‘Government as a platform’ in New Zealand

Learning from Estonia about Government as a platform: what they’ve done and how it fits into the New Zealand context. Continue reading E-government in Estonia and ‘Government as a platform’ in New Zealand

Lab+: storming and forming

In the last week, the Lab+ team has rapidly undergone storming and forming, creating a purposefully diverse group of design, architect/technical, content, domain experience, engagement and user researchers. Continue reading Lab+: storming and forming

What is the Service Innovation Lab? Come and see for yourself!

Lab+ work is ramping up to focus on making the digital interactions with government far easier for New Zealanders. Continue reading What is the Service Innovation Lab? Come and see for yourself!

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website

Web analytics dashboards: making reporting simple and easy

We have found a way to help agencies manage their routine web analytics reporting. We can do this in a automated in a way that will provide content owners with easy to understand information about what’s happening on their sites. They can use that information to make informed decisions and prioritise improvements. Continue reading Web analytics dashboards: making reporting simple and easy