An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery
Category: User research
Lab+ is creating an integrated service through the lens of a life event; it’s integrated discovery that’s user-centred and collaborative. Continue reading Lab+: Discovering, Measuring, Learning
Hi all, we are in the final sprint for our Lab+ experiment in exploring new models of government service delivery on the back of “government as a platform”. You can backread the journey to date using the LabPlus tag on this blog. This has been a short, sharp 12-week initiative and we’ll be wrapping it up and writing it up by 30 … Continue reading Status update on Lab+: the final sprint!
We’re sharing the draft Lab+ work plan to help you better understand what we are trying to do. Continue reading Lab+: Norming and performing
In GIS we sent out a survey to see where agencies are with their web analytics capability. We wanted to find out what agencies need to improve their services with user data, and what support could look like. We asked about: analytics capability and how it’s used to improve government websites blockers to using analytics, and solution and support ideas demand for … Continue reading Analytics in government — where we’re at
Lab+ work is ramping up to focus on making the digital interactions with government far easier for New Zealanders. Continue reading What is the Service Innovation Lab? Come and see for yourself!
The Govt.nz team kicked off our latest pilot at the end of October looking at NZ citizenship and how to get documents authenticated. This is what we’ve done so far. Continue reading Govt.nz takes on Citizenship and Authentications
When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website
The Govt.nz team has recently worked on making it easier to find information about getting married. Our new content has been live for just over a month now so we’ve looked at how well it’s been performing. Continue reading Govt.nz: Making marriage easier
We all experience emotional, financial or physical vulnerability at different times in our lives. This post explores the implications for government service design if we consider vulnerability on a spectrum from situational to permanent, rather than treating it as binary. Continue reading Designing for vulnerability