Category: User research

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story

Lab+: Another view of the SmartStart design sprint

How can the public sector make it easier for people in need to understand what help they might be entitled to? Here’s look behind the scenes on a design sprint looking at just this problem. Continue reading Lab+: Another view of the SmartStart design sprint

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Lab+: Working together to improve outcomes for students

People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students

Lab+: Our “Integrated Services” Design Approach (for “becoming a senior”)

This post is a high level overview of the user research we collected, analysed and conducted during the Lab+ work with a focus of ‘becoming a senior’ as a convenient lens to explore the concept of integrated services. Continue reading Lab+: Our “Integrated Services” Design Approach (for “becoming a senior”)

Lab+: Reverse engineering the future states

The Lab+ research-backed visions of government service delivery show future state models, which allow us to work backwards and reverse-engineer the components and requirements of the vision. This post is a snapshot of our first attempt to identify the sorts of functionality needed to support these future states. Continue reading Lab+: Reverse engineering the future states

Lab+: Potential future states for government service delivery

An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery