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Things seem to be picking up speed in Australia’s Digital Transformation Office (DTO). You might be interested in:

We talk to DTO regularly, share what we're doing, swap advice and occasionally collaborate. With that in mind, consider:
  1. What do you think about the direction the DTO is headed in — does this reflect a strategy we could use in New Zealand?
  2. Would a Digital Service Standard be beneficial in our context?
  3. Is offering an alpha to review and comment on useful to you?
Looking forward to hearing your thoughts.

Post your comment


  1. Pete Herlihy 18/07/2015 7:59pm (4 years ago)

    A few thoughts on these 3 points...

    1) the establishment of a digital team, with mandate and the right expertise has got to be a good thing. Whether it has a cross government remit (good initially), or just within a department, the ability for government to develop and retain skills end experience internally has extreme potential - both in terms of the impact on people who depend on government service delivery, and the huge savings that can be realised.

    2) a service standard is a useful thing to arrive at, but it should be a byproduct of delivering services, not something developed in isolation. I think this is a mistake by the Australian DTO, although with their new Chief Executive Paul Shetler on board now, I expect that to change for them soon....

    3) an alpha of public services would be much more useful right now than an alpha of standards. As with comment above, standards should emerge through delivery. Plus there are already a number of example service standards around the world that would be a good starter for 10.

    All of the above does depend on some sort of remit or mandate to transform... And sometimes getting that remit might take the delivery of something that shows how quickly and cheaply brilliant public services and be delivered.

    So I'd start there...

  2. Susan Carchedi 23/07/2015 3:56pm (4 years ago)

    Hi Pete - Sorry for the slow response. Thank you as always for your expertise and thoughts on these issues. It'll be interesting to see how the DTO evolves in the near future.

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