No shiny trophy for us this year, but it was great to be a finalist again in the WriteMark Plain English Awards. It doesn’t matter that we didn’t win because it’s not about us. It’s about the people who use our site, who have to navigate their way through the multitude of government sites. That’s why we’re really happy to see all those government agencies who were finalists and winners. And thrilled that there’s work happening across government to make plain language just part of what we do.
We’re looking hard at how information can be made easier to understand. This goes beyond plain English, to designing the content for people with low literacy, English as a second language, learning disabilities, etc. The content team are investigating video, pictures, process diagrams, maps to see which formats suit different information types and audiences.
Get in touch if you’ve got any examples of how you’ve made your content easier to understand. Always great to share.