Tag: assisted digital

Result 10: Digital by default — making the Blueprint accessible

Digital by default: it’s part of the Blueprint’s vision for how we deliver services to customers. It’s also become a bit of a mantra for how we do things — or really, how we want to do things — in the Digital Transformation team. So how are we going with that? When first we published the Blueprint (PDF, 5.8MB) in May … Continue reading Result 10: Digital by default — making the Blueprint accessible

Assisted Digital Tradeshow: helping people use, shift and stay digital

The Assisted Digital team hosted a Tradeshow on 24 February. This was an opportunity to share ideas across the private and public sectors on helping customers to use, shift to and stay in digital channels. We had a great turn out with over 100 people on the day. This is what we learned. Continue reading Assisted Digital Tradeshow: helping people use, shift and stay digital

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Assisted digital – bringing it all together

We’re hosting a tradeshow event on Assisted Digital on 24 February at the National Library in Wellington. There’ll be information stalls from groups working in areas that relate to assisted digital, and a series of presentations to share experience and get us thinking on a number of topics. Continue reading Assisted digital – bringing it all together

Getting government to use plain English

How do we get government to communicate in plain English? There are a number of reasons why we should be using more simple language, and also a number of challenges we face to achieve this. We will be having a plain English workshop on 9 December. The intention is to hear from colleagues about how they have ensured their content is in plain English and discuss how to make plain English a higher priority for government. Continue reading Getting government to use plain English

Assisting the Assisted Digital Summit

How do you assist customers to transact digitally, and provide alternatives for those who can’t? That’s the question posed by Action 1 in Result 10’s Blueprint and the question we found ourselves trying to answer on at the Assisted Digital Summit on June 24. We needed a way to convert our vast scope into prototypes we could develop into feasible pilots. We got that and more. Continue reading Assisting the Assisted Digital Summit