Tag: digital transformation

Service Designer Marc Hébert speaks at Open Lab

Design Anthropologist/Service Designer Marc Hébert from the Innovation Office in the San Francisco Human Services Agency spoke about principles-based service design at the November OpenLab event. Continue reading Service Designer Marc Hébert speaks at Open Lab

Emerging Tech: Measurement

Good measurement helps us understand the impacts of our actions and interventions. As part of a regular Emerging Technology series the Service Integration team at DIA brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making. Continue reading Emerging Tech: Measurement

Reimagining participatory democracy – a review of the Government Online Engagement Service

Getting the public involved in government decision making is the best way to get policies and services that can be implemented, and that work. It has amazing side benefits including building communities where people know each other and help out. DIA, SSC and DPMC are investigating people’s experiences participating with government in order to provide the best help to government agencies so they can support participatory democracy. Continue reading Reimagining participatory democracy – a review of the Government Online Engagement Service

Let’s talk about emerging technology

The Service Innovation team at DIA recently ran a small workshop to explore emerging technologies like Augmented and Virtual Reality, Blockchain and Artificial Intelligence, and emerging trends around how government engages with the broader community for better public outcomes. There were presentations from GSA’s Justin Herman (US), mySociety’s Rebecca Rumbul (UK) and from New Zealand’s Te Papa, Assurity, Blockchain Labs, Assurity, MSD, and DIA’s Service Innovation Lab Plus. Continue reading Let’s talk about emerging technology

FYI: Ontario’s Digital Service Standard is now on GitHub

The Ontario, Canada government has recently published an alpha (or draft version) of their Digital Service Standard (DSS), which is a comprehensive online document on the official government website. Continue reading FYI: Ontario’s Digital Service Standard is now on GitHub

LabPlus: What’s Next?

The Service Innovation team at the DIA is forming a core team of service designers, technical ninjas, data and analysis experts, and strategic experts to drive service innovation exemplars and support service delivery teams across government. Continue reading LabPlus: What’s Next?

Digital.govt.nz: got time for some user testing?

The Digital.govt.nz team invites you to a user testing workshop from 1:30-3:30 pm on Friday 29 September, to make sure we are covering different users’ needs. Continue reading Digital.govt.nz: got time for some user testing?