Tag: feedback

Call Centre insight for births, deaths and marriages discovery phase

The Govt.nz team share some important insights picked up while working with DIA’s Contact Centre to improve customers’ online experience. Continue reading Call Centre insight for births, deaths and marriages discovery phase

Check out Archives New Zealand’ s Records Toolkit site

The new Records Toolkit is Archives New Zealand’s initiative aimed at getting the information and resources Archives New Zealand produces to the people who need it. Continue reading Check out Archives New Zealand’ s Records Toolkit site

Govt.nz: United Nations Public Service Awards finalists

Well done to the Govt.nz team as finalists in the 2015 United Nations Public Service Awards, nominated in the ‘Promoting Whole-of-Government Approaches in the Information Age’ category. Continue reading Govt.nz: United Nations Public Service Awards finalists

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Accessibility and Govt.nz — time to pause and reflect

We launched Govt.nz on 29 July 2014. We haven’t stopped building, though. At the moment, one of the things we’re working on in web testing is how to make Govt.nz a flagship for accessibility. Continue reading Accessibility and Govt.nz — time to pause and reflect

“A glimpse of the future”

Colin MacDonald is the Government Chief Information Officer (GCIO) and is tasked with delivering the Government ICT Strategy and Action Plan, which was approved last June by Cabinet. Part of this work includes improving the way government interacts with New Zealanders online by changing our approach to providing information about services. A ‘beta’ website was launched in August to test … Continue reading “A glimpse of the future”