Tag: information architecture

7 steps to helping older people find what they need

At Govt.nz, we organise content around the needs of users rather than the structure of government. Here’s the process we followed while writing health information to meet the needs of older New Zealanders. Continue reading 7 steps to helping older people find what they need

Call Centre insight for births, deaths and marriages discovery phase

The Govt.nz team share some important insights picked up while working with DIA’s Contact Centre to improve customers’ online experience. Continue reading Call Centre insight for births, deaths and marriages discovery phase

First impressions: tackling the homepage bounce rate

What next for Govt.nz after A/B homepage testing? Well, we’ve been working with Massey University’s Open Lab to get fresh thinking on our design and structure. They’ve come up with some great ideas to help address our bounce rate issues. Continue reading First impressions: tackling the homepage bounce rate

People aren’t here to enjoy themselves

A quote from the user testing we did on the beta.govt.nz site at the end of last year: “People aren’t here to enjoy themselves; they’re here to find information” User research on beta.govt.nz Since we’re a beta site, we’re continuing to talk to users to help prioritise our development effort. We’ve already published a few things we learned and the … Continue reading People aren’t here to enjoy themselves

The govt.nz Beta User Experience

Get Involved, We Need Your Input Here’s your chance to get a sneak peek at the designs for the govt.nz beta site. If you’ve got 5 to 10 minutes to spare, take a look at the preview and tell us what you think. Your feedback will help us improve the beta site. When the beta goes live, it won’t be … Continue reading The govt.nz Beta User Experience

Are We Delivering What People Want?

Back in September, Victoria Wray, one my colleagues here at Internal Affairs, posted about some of the research we’ve been doing, talking to other governments in several countries as we setup the project to redevelop newzealand.govt.nz. This is a post about the next part of the story—talking with real users about what they want. No Small Task The scope of … Continue reading Are We Delivering What People Want?