The Hon Clare Curran, Minister for Government Digital Services visited the Service Innovation Lab to see how it fits into digital government transformation and to learn about some of the cross-agency initiatives currently underway. Continue reading Minister for Government Digital Services Visits the Lab
The the Service Integration Team at DIA has recently worked with the Tertiary Education Commission on a four week discovery sprint exploring how to help prospective students enroll in the right tertiary learning at the right time at the right level for the best potential outcome. In this post we outline the key insights from this work. Continue reading Introducing Entering Tertiary: working with TEC to improve the customer experience for students
Design Anthropologist/Service Designer Marc Hébert from the Innovation Office in the San Francisco Human Services Agency spoke about principles-based service design at the November OpenLab event. Continue reading Service Designer Marc Hébert speaks at Open Lab
Good measurement helps us understand the impacts of our actions and interventions. As part of a regular Emerging Technology series the Service Integration team at DIA brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making. Continue reading Emerging Tech: Measurement
In the spirit of sharing, the Service Integration team brought together a group of people from different government agencies to make connections across policy, regulation, legislation and service innovation. We shared what we’re all working on, explored where our work is mutually supportive and identified some joint opportunities to better understand the possibilities of new approaches to legislation, rules and policy. This included the potential to improve service delivery if the operating rules of government (policy, legislation, service/entitlement conditions) were programmatically accessible. Continue reading Policy, legislation and service innovation
The Service Innovation team has concluded a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we provide the final report from that discovery, which forms the basis for any future work or Minimum Viable Product development in Alpha. Continue reading LabPlus: Rates Rebates Discovery Report
There’s a lot of interest from a range of organisations and individuals in our work, so I’d like to share a bit about the Service Integration (LabPlus) approach and how we work. This post covers some of the key challenges facing government in creating sustainable, relevant and responsive services, including the ability of governments everywhere to scale to the increasing complexity of the communities we serve. Continue reading LabPlus: how service integration supports end users
A couple of weeks ago the Service Innovation work program at DIA kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we outline some pain points and “Aha!” moments we found. Continue reading Rates Rebates Discovery Week 2 – mapping pain points
The Service Innovation team at DIA recently ran a small workshop to explore emerging technologies like Augmented and Virtual Reality, Blockchain and Artificial Intelligence, and emerging trends around how government engages with the broader community for better public outcomes. There were presentations from GSA’s Justin Herman (US), mySociety’s Rebecca Rumbul (UK) and from New Zealand’s Te Papa, Assurity, Blockchain Labs, Assurity, MSD, and DIA’s Service Innovation Lab Plus. Continue reading Let’s talk about emerging technology
Last week the Service Innovation work program at DIA kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. Continue reading Rates Rebates Week 1: It’s all about Discovery