Tag: labplus

Lab+: Analysis of existing user research and needs

An summary of the user research done at Lab+: we wanted to understand common threads, trends or inconsistencies worth exploring. We also looked for user needs and insights across this research as well as in recent international reports. Continue reading Lab+: Analysis of existing user research and needs

Lab+: Why I took time away from a perfectly good job to take on a secondment

After several years with PHARMAC, shaping words and websites about how medicines and medical devices are funded to get the best health for New Zealanders, Jennifer Geard writes about her recent experience on secondment at Lab+.
Continue reading Lab+: Why I took time away from a perfectly good job to take on a secondment

Lab+: Working together to improve outcomes for students

People from the Tertiary Education Commission, Inland Revenue and the Commission for Financial Capability joined Lab+ over the last month for a design sprint to answer critical questions about improving outcomes for students by prototyping and testing ideas. Continue reading Lab+: Working together to improve outcomes for students

Lab+: MSD and their digital transformation journey

The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies. Read the full case study below (or in PDF (175KB). It includes key lessons learned, areas of interest, and importantly, … Continue reading Lab+: MSD and their digital transformation journey

Lab+: Reverse engineering the future states

The Lab+ research-backed visions of government service delivery show future state models, which allow us to work backwards and reverse-engineer the components and requirements of the vision. This post is a snapshot of our first attempt to identify the sorts of functionality needed to support these future states. Continue reading Lab+: Reverse engineering the future states

Lab+: Outcomes from the Industry and Community Sector Workshop on Govt as a Platform

In June, the Lab+ Government as a Platform team ran a small workshop with people from private, community and government sectors to explore the idea of third parties building value on top of government components. The results are published here. Continue reading Lab+: Outcomes from the Industry and Community Sector Workshop on Govt as a Platform