Tag: PDF

Result 10: Digital by default — making the Blueprint accessible

Digital by default: it’s part of the Blueprint’s vision for how we deliver services to customers. It’s also become a bit of a mantra for how we do things — or really, how we want to do things — in the Digital Transformation team. So how are we going with that? When first we published the Blueprint (PDF, 5.8MB) in May … Continue reading Result 10: Digital by default — making the Blueprint accessible

Not Another PDF

Do you tell users what you expect them to do with the PDF forms on your website? Do you give an option to get a form printed off and sent to them? And if the form needs to be printed out do you have the address it’s to be sent to on the form? We saw people struggle with this in testing again and again: “What am I suppose to do with this form now?” Continue reading Not Another PDF