Tag: service design

Lab+: Potential future states for government service delivery

An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery

Designing for vulnerability

We all experience emotional, financial or physical vulnerability at different times in our lives. This post explores the implications for government service design if we consider vulnerability on a spectrum from situational to permanent, rather than treating it as binary. Continue reading Designing for vulnerability

What we can learn from the Design Intensive

Service design is about examining every aspect of the journey a user will go through in their interaction with an agency. It’s about how we ensure people can access the services they want and need, easily. It’s about how we are able to deliver better public services. Continue reading What we can learn from the Design Intensive