Tag: service innovation lab

Emerging Tech: Measurement

Good measurement helps us understand the impacts of our actions and interventions. As part of a regular Emerging Technology series the Service Integration team at DIA brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making. Continue reading Emerging Tech: Measurement

Policy, legislation and service innovation

In the spirit of sharing, the Service Integration team brought together a group of people from different government agencies to make connections across policy, regulation, legislation and service innovation. We shared what we’re all working on, explored where our work is mutually supportive and identified some joint opportunities to better understand the possibilities of new approaches to legislation, rules and policy. This included the potential to improve service delivery if the operating rules of government (policy, legislation, service/entitlement conditions) were programmatically accessible. Continue reading Policy, legislation and service innovation

LabPlus: Rates Rebates Discovery Report

The Service Innovation team has concluded a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we provide the final report ​from​ ​that​ ​discovery​, which ​forms​ ​the​ ​basis​ ​for​ ​any​ ​future​ ​work​ ​or Minimum​ ​Viable​ ​Product​ ​development​ ​in​ ​Alpha.​ Continue reading LabPlus: Rates Rebates Discovery Report

Rates Rebates Discovery Week 2 – mapping pain points

A couple of weeks ago the Service Innovation work program at DIA kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. In this post we outline some pain points and “Aha!” moments we found. Continue reading Rates Rebates Discovery Week 2 – mapping pain points

Let’s talk about emerging technology

The Service Innovation team at DIA recently ran a small workshop to explore emerging technologies like Augmented and Virtual Reality, Blockchain and Artificial Intelligence, and emerging trends around how government engages with the broader community for better public outcomes. There were presentations from GSA’s Justin Herman (US), mySociety’s Rebecca Rumbul (UK) and from New Zealand’s Te Papa, Assurity, Blockchain Labs, Assurity, MSD, and DIA’s Service Innovation Lab Plus. Continue reading Let’s talk about emerging technology

Rates Rebates Week 1: It’s all about Discovery

Last week the Service Innovation work program at DIA kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. Continue reading Rates Rebates Week 1: It’s all about Discovery

LabPlus: What’s Next?

The Service Innovation team at the DIA is forming a core team of service designers, technical ninjas, data and analysis experts, and strategic experts to drive service innovation exemplars and support service delivery teams across government. Continue reading LabPlus: What’s Next?

Gov as a Platform: A Value Proposition Discussion Paper

The Service Innovation Team at DIA commissioned a short discussion paper to begin to explore the value proposition of “Government as a Platform” as a basis for service integration, to enable a broader ecosystem of service delivery and to explore broader socio-economic benefits of the model. Continue reading Gov as a Platform: A Value Proposition Discussion Paper

Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

Watch this video presentation by Pia Waugh about the work that Lab+ has done over the last few months. Continue reading Wrap-up of LabPlus: GaaP tranche 1 (April – June 2017)

SmartStart: a federated service life event story

A retrospective on the development of SmartStart, which was designed to make it easier for New Zealanders having a baby to navigate their way around government services and to access services in an integrated manner Continue reading SmartStart: a federated service life event story