Tag: usability testing

Govt.nz takes on Citizenship and Authentications

The Govt.nz team kicked off our latest pilot at the end of October looking at NZ citizenship and how to get documents authenticated. This is what we’ve done so far. Continue reading Govt.nz takes on Citizenship and Authentications

Call Centre insight for births, deaths and marriages discovery phase

The Govt.nz team share some important insights picked up while working with DIA’s Contact Centre to improve customers’ online experience. Continue reading Call Centre insight for births, deaths and marriages discovery phase

User testing beta.govt.nz — an optimal experience

Third and final usability testing of beta.govt.nz has been completed with the team celebrating successful results, in particular around user centred content. We’ve already fixed a number of issues raised and working on a few more – aiming for continual improvement of our user experience. Continue reading User testing beta.govt.nz — an optimal experience

Testing comprehension of content on beta.govt.nz

Traditional facilitated user testing only really goes up to finding what you need — “how would you do X?”, “where would you find Y?”. We’re trying to work out how to get beyond that: do people understand X? Can they make decisions from Y? Our first experiment in this phase was with something called a cloze test. Continue reading Testing comprehension of content on beta.govt.nz

People aren’t here to enjoy themselves

A quote from the user testing we did on the beta.govt.nz site at the end of last year: “People aren’t here to enjoy themselves; they’re here to find information” User research on beta.govt.nz Since we’re a beta site, we’re continuing to talk to users to help prioritise our development effort. We’ve already published a few things we learned and the … Continue reading People aren’t here to enjoy themselves