Tag: user experience

Analytics in government — where we’re at

In GIS we sent out a survey to see where agencies are with their web analytics capability. We wanted to find out what agencies need to improve their services with user data, and what support could look like. We asked about: analytics capability and how it’s used to improve government websites blockers to using analytics, and solution and support ideas demand for … Continue reading Analytics in government — where we’re at

Govt.nz takes on Citizenship and Authentications

The Govt.nz team kicked off our latest pilot at the end of October looking at NZ citizenship and how to get documents authenticated. This is what we’ve done so far. Continue reading Govt.nz takes on Citizenship and Authentications

Client needs, business requirements and the redevelopment of the Work and Income website

When I came back to MSD from Govt.nz, I was tasked with using the same models to improve the Work and Income website. Continue reading Client needs, business requirements and the redevelopment of the Work and Income website

Govt.nz: Making marriage easier

The Govt.nz team has recently worked on making it easier to find information about getting married. Our new content has been live for just over a month now so we’ve looked at how well it’s been performing. Continue reading Govt.nz: Making marriage easier

Designing for vulnerability

We all experience emotional, financial or physical vulnerability at different times in our lives. This post explores the implications for government service design if we consider vulnerability on a spectrum from situational to permanent, rather than treating it as binary. Continue reading Designing for vulnerability