Tag: user research and analysis

Lab+: Potential future states for government service delivery

An overview of the Lab+ work outcomes through the useful lens of a life event: to build some experimental future states for government service delivery, built entirely around the user’s needs. Continue reading Lab+: Potential future states for government service delivery

Web clinics: Google Analytics tips and tricks

I’m running 4 web analytics clinics during June. How is a clinic different to a normal training course? Well, you set the topics you want to learn about. There’s no set course of lessons. This is an opportunity to get some help and advice, learn some new techniques, take a peek at how other sites set up their reports, and you’ll meet some people from other agencies who have the same challenges and issues that you do. It’s 100% hands-on. Continue reading Web clinics: Google Analytics tips and tricks

Accessibility and Govt.nz — time to pause and reflect

We launched Govt.nz on 29 July 2014. We haven’t stopped building, though. At the moment, one of the things we’re working on in web testing is how to make Govt.nz a flagship for accessibility. Continue reading Accessibility and Govt.nz — time to pause and reflect