Tag: www.govt.nz

Call Centre insight for births, deaths and marriages discovery phase

The Govt.nz team share some important insights picked up while working with DIA’s Contact Centre to improve customers’ online experience. Continue reading Call Centre insight for births, deaths and marriages discovery phase

Plain English, put plainly

In December DIA’s Assisted Digital team held a plain English workshop. We designed the afternoon to hear from three angles: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective. This is what we learned. Continue reading Plain English, put plainly

Update: Web Usability Standard 1.2

The Web Usability Standard 1.2, effective 01 August 2014, updates the previous version of the Standard. It clarifies or expands certain requirements, adds a definition of ‘home page’, and recommends that ‘contact us’ pages link to the NZ Relay Service. It does not add new requirements. Continue reading Update: Web Usability Standard 1.2