Insights overview and themes
A more flexible and open government culture and more investment in relationships will support co-creation and co-design with New Zealanders.
To meet people and organisations' ambitions for an inclusive, and open participatory government, government itself needs change. Culture and processes need to be flexible and open to allow for a speed of responsiveness that technology enables, and for more authentic communications that show a human face.
It also needs to invest in building long-term, 2-way conversations and relationships. This commitment is critical to building trust with communities that traditionally have high rates of digital exclusion and low engagement, like Māori and Pasifika.
There are a significant number of traditional consultations happening across government agencies at any time. An audit from 2017 found 60% of consultations government did were in the low maturity 'inform and consult' space and involved putting a PDF discussion document on a website with an email.
We want to be moving beyond informing and consulting to a more sophisticated level of engagement, including public participation in co-creation of policy, co-design of public services and products, and citizen-led initiatives.