Over the 6 weeks, we completed interviews and workshops and reviewed other countries to look for opportunities where we could improve people’s experience when participating in government.
We used human-centred design methods to capture the insights and iterate our focus.
Diagram: The Service Design double diamond framework we used to approach our research
> Detailed description of diagram
This image shows 2 diamond shapes side by side. Above the 1st diamond are the words Discover and Define (going from left to right). Above the 2nd diamond are the words Develop and Deliver (going from left to right). At the point on the far left of the 1st diamond is the word Problem. Inside the 1st diamond is a lightbulb and the words Research, Analyse, Synthesise. At the point where the 2 diamonds intersect, in the middle of the diagram, is the word Definition. Inside the 2nd diamond are 3 arrows that form a circle showing an anticlockwise flow, with the words Prototype, Test, Refine underneath. At the point on the far right of the 2nd diamond is the word Solution.
Diagram: Discovery Lab wall planning