Who we talked to
We wanted to hear from the widest variety of people we could within six weeks. We talked to 195 citizens, 9 non-government organisations and 20 government agencies.
We first went to the annual #WellyTech event to hear initial thoughts and ideas from a crowd who was already digitally-engaged.
Remote online testing was then used to reach an ethnic, gender and age diverse group of people located across New Zealand. They were posed a series a questions through an online survey about how they would like to have their say with government. We also developed a basic prototype to test the idea of how they might like to engage through an online platform. Using this crowd was a great way to hear from a variety people around New Zealand within a short period.
The team also set up a stall at Pātaka Art + Museum in Porirua to engage with people face-to-face. This community space allowed for time to engage in one-on-one conversations. We also felt this would provide us with a range of views.
The government agencies we talked to have a range of experience in talking and consulting with the public. They have a diverse range of customers and stakeholders. We captured their experiences through interviews and workshops, while also integrating research the agencies had done themselves.
Other non-government organisations, such as Volunteering NZ, ComVoices and Hui E!, frequently engage with government. They offered insight into their challenges and what works well for them.
We also learned how government is experimenting with new methods of engagement through projects supported by organisations (like Design+Democracy and Toi Āria) who take a human-centred design approach. They are independent from government (Design+Democracy and Toi Āria both come out of Massey University), but often work with government agencies to better improve public services.