Why we did this research
We wanted to see how digital could support participation in government so people, business and communities could have insight into and be involved in government decision making.
To enable people, business and communities to have insight into and be involved in government decision making.
How can digital support participation in government?
Government Online Engagement Service (GOES)
GOES began in 2011, aiming to make it easier for people to participate in government. This was done by providing engagement advice, an online consultation listing and piloting a survey tool. GOES is part of the work Government Information Services (GIS) is doing to support the State Services Commission (SSC) on commitment 5 of the Open Government Partnership (OGP), which aims to increase government’s use of digital tools for engagement.
A review of GOES in 2017 found that agencies needed joined up guidance, easier access to digital tools, and training on using both digital engagement tools and different facilitation methods (like deliberative decision making) to improve engagement with the public.
As a result of the GOES review, we wanted to further understand people’s experiences of engaging with government.
- 2011/12 — GOES project starts
- 2015 — Building engagement guidance launched on web toolkit
- 2015 onwards — Consultations listings launched on Govt.nz
- 2016 to June 2018 — Open Government Partnership commitment
- February to September 2017 — GOES review findings
- November to December 2017 — Digital democracy discovery
- 2018 onwards — Implementation of digital democracy discovery findings