Web Usability Standard 1.2
For a general overview of this Standard, see About the Web Usability Standard.
For help related to specific requirements of this Standard, refer to the guidance.
1.1.1 This Standard updates the Web Usability Standard 1.1. It includes the following modifications:
- the target of the link required by section 2.1.1 can be either newzealand.govt.nz or www.govt.nz;
- the requirements in sections 2.2, 2.3, and 2.4 have been clarified without altering their original intent or adding new absolute requirements;
- section 2.2 recommends, but does not require, including a link to the New Zealand Relay Service (NZ Relay) for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired; and,
- the term “home page” as used in this Standard is formally defined.
1.2 Mandated organisations
1.2.1 Application of this Standard is mandatory for all Public Service departments and Non-Public Service departments in the State Services.
1.4 Implementation schedule
1.4.1 This Standard, effective 01 August 2014, updates and replaces the Web Usability Standard 1.1 which came into effect 01 October 2013.
1.4.2 The Website must conform to this Standard from 01 August 2014.
1.5 Assessment and reporting
1.5.1 Each New Zealand Government organisation to which this Standard applies must be prepared, when notified, to:
- assess and report on its conformance with this Standard; and,
- in the case of non-conformance with this Standard, submit a risk assessment and management plan regarding any areas of non-conformance.
2.1 Home page
2.2 Contact information
2.2.1 The Website must link to a web page (“Contact Us Page”) that provides contact information for obtaining help related to the Website or for contacting the New Zealand Government organisation responsible for the Website.
2.2.2 The Contact Us Page must unambiguously indicate that it provides contact information for the Website (e.g. “For enquiries related to ministry.govt.nz or the Ministry…”).
2.2.4 The Contact Us Page must include:
- the address of an email account that is regularly monitored by the website’s responsible organisation;
- the telephone number for each call centre that supports a service provided by the website; and,
- a regularly monitored postal address.
2.2.5 The Contact Us Page should include:
- the number of a monitored telephone line;
- a physical street address, if applicable; and,
- a link to the New Zealand Relay Service (NZ Relay) for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired.
2.3.1 The Website must link to a general copyright statement (“General Copyright Statement”).
2.3.2 The General Copyright Statement must:
- clearly indicate that it applies to the Website (e.g. “Copyright material on ministry.govt.nz and agency.govt.nz is protected by copyright owned by the Ministry on behalf of the Crown.”);
- state that copyright material on the Website is protected by copyright; and,
- set out the licensing terms under which the Website’s material can be re-used by others.
2.3.3 A link to the General Copyright Statement must be visible on the Website’s home page, and the link’s text must unambiguously indicate that its target is the Website’s General Copyright Statement.
2.3.4 If the Website contains third party copyright material, the Website must state, either within the General Copyright Statement and/or within or near to each item of third party copyright material:
- the source and copyright status of such material in a way that avoids ambiguity as to which content items are subject to third party copyright;
- that the Website’s re-use licence does not apply to material that is subject to third party copyright; and,
- that permission to re-use third party copyright material cannot be given by the New Zealand Government organisation responsible for the Website.
2.3.6 The New Zealand Government Open Access and Licensing framework (NZGOAL) should be applied when selecting the licensing terms that apply to copyright material on the Website.
2.4.1 The Website must link to a privacy statement (“Privacy Statement”).
2.4.2 The Privacy Statement must clearly indicate:
- the scope of the statement and that it applies to the Website (e.g. “This privacy notice applies to personal information collected on ministry.govt.nz and agency.govt.nz.”);
- the circumstances in which personal information is collected, by whom it is held (e.g. the responsible organisation and/or third parties) and any choices users have as to whether such information is collected in the first place;
- the uses to which collected personal information may be put by the collecting organisation and the circumstances in which it may be disclosed;
- the collection and use of statistical information, including users’ IP addresses;
- a statement that cookies are used, if that is the case, and a brief description of their purpose;
- users’ rights to request access to or to correct personal information held by the collecting organisation; and,
- contact details for such purposes.
2.5 Links to non-HTML files
2.6 Printable web pages
- primary content navigation;
- secondary content navigation;
- thematic or decorative banner;
- search form.
- Archived web page
A web page:
- Home page
- A website’s main landing or entry web page. For many websites, this is the web page at the root domain or subdomain level, e.g. http://ministry.govt.nz/ or http://site.ministry.govt.nz/. For some websites, e.g. single web page applications, the home page is the initial state of the web application.
- Main content
- The content specific to a web page and directly related to that web page’s principal topic or functionality.
- As defined in IETF RFC2119, indicates an absolute requirement.
- Publicly available
- is produced or maintained, in part or in whole, by the New Zealand Government organisation to which this Standard applies; and,
- can be accessed by individuals who are not employed by a New Zealand Government Public Service department or Non-Public Service department in the State Services.
- As defined in IETF RFC2119, indicates a recommended course of action that there may be valid reasons under certain conditions to ignore, the full implications of which must be understood and carefully weighed before doing so.
- Should not
- As defined in IETF RFC2119, indicates a course of action that is not recommended but that may be acceptable or even useful to take under certain conditions, the full implications of which must be understood and carefully weighed before doing so.
A department’s corporate website (e.g. agency.govt.nz) may comprise multiple sections (e.g. agency.govt.nz/service-a and agency.govt.nz/service-b) owned and/or administered by organisationally distinct units within the department. For the purposes of this Standard, these individual sections may be considered separate websites.
Note that collections of web pages located at different fourth-level domains that belong to the same third-level domain, e.g. projectA.agency.govt.nz and projectB.agency.govt.nz, constitute separate websites.
- Web page
Note that this definition of web page includes what are commonly referred to as web applications.
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